efficiency

Companies have been using metrics for quite some time. Businesses use all kinds of measurements to understand what’s happening in the organization and how well they are satisfying their customers. […]

Growing up in Brazil, BERTEIG consultant David Vicentin loved building out of Lego. He also enjoyed taking apart and reassembling everything—especially electronics—to see how they worked. And, he loved fixing […]

Big organizations usually have many large, moving pieces—functional departments like compliance, fraud, finance, privacy and so on. And these all serve important functions. The organization designed itself so that those […]

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